Comm100 Live Chat & Chatbot

描述

Comm100 Live Chat & Chatbot for WordPress plugin is a customer engagement platform that connects you with your customers on live chat, audio & video chat, email, Facebook, mobile texting, WhatsApp, Twitter, and WeChat. It also includes a self-serve knowledge base for your agents and customers.
Comm100 also includes an award-winning chatbot so you can offer 24/7 customer service and convenient automation – no coding required! Decision-tree task bot and a keyword-based conversation chatbot engine are standard, and you can easily upgrade to a Natural Language Processing (NLP) chatbot. Interact conversationally with your customers and walk them through routine workflows including booking meetings, capturing sales leads, registering for events, and more – using our pre-built templates or building your own with our intuitive click-and-drag interface.

Check this video to see how Comm100 Live Chat will help you connect you and your customers:

With Comm100 Live Chat & Chatbot for WordPress plugin, you can connect with your customers on the following channels:

• 在线聊天

• 视频与音频聊天

• Chatbot

• 邮件

• Facebook

• 短信

• Twitter

• 微信

• WhatsApp Business

• 知识库

How does Comm100 Live Chat & Chatbot work?

Once the live chat plugin is installed, you can launch the Comm100 Live Chat agent console where you can see who’s currently on your website (locations, pages viewed, number of previous visits and chats, etc.). Your visitors can start a live chat by clicking on the live chat button. A notification will appear in the live chat agent console. Once you accept the chat, you can start talking to your visitors. You can also invite visitors to a chat yourself through the chat window.

Why Use Comm100 Live Chat & Chatbot?

简单便捷的设置

Install Comm100 Live Chat & Chatbot for WordPress plugin in just a few clicks, and you’re ready to start live chat with your website visitors. Comm100 Live Chat & Chatbot WordPress plugin works well with any WordPress theme or WordPress template without any modifications. You can also build a chatbot to automate your customer service 24/7 with our intuitive, drag-and-drop interface, no coding required!

业界领先的在线聊天功能

Live visitor monitor & tracking, intelligent live chat invitation, pre-chat forms, comprehensive live chat reports, customer rating and more are included with Comm100 Live Chat & Chatbot for WordPress plugin.

聊天按钮支持自定义设置

您可以自定义您的聊天组件中的logo, 配色方案，CSS等，以确保品牌一致性并匹配您网站的外观。

跟进聊天未解决问题并集中管理所有渠道咨询

通过将聊天中未解决的问题转换为线下工单来持续跟进问题。接入您的企业电子邮件，社交媒体和公司电话帐户，在同一个平台管理您来自所有渠道的客户咨询。

Automate Answers and Routine Tasks with a Chatbot

No-coding required, with our intuitive click-and-drag interface, Comm100’s world-class, award-winning Chatbot can be fully integrated with our entire platform and deployable on any channel easily. Expand your service to 24/7 and automate FAQs so that your customers can get answers quickly, anytime they want. The chatbot can also detect customer intent and escalate when the conversation is high-value or complex so that your agents always get involved when a human touch is needed. The Comm100 keyword chatbot works on live chat, social, and messaging channels.

内置知识库

Comm100知识库与我们的在线聊天系统无缝集成，以提供最佳的自助服务和客服引导的体验。 您可以配置您为访客自助服务使用知识库，使访客在聊天之前可以在聊天窗口直接搜索知识库文章，这是一种快速有效的问题解决工具。 聊天开始后，您的客服也可以在客服工作台通过知识库在几秒钟内搜索到他们所需的信息。

WordPress 在线聊天网页版、桌面客户端以及手机客户端

Your agents can use Comm100 Live Chat via web, desktop, and mobile app so they can connect with your customers from work, at home, or on the go. Visitors can access live chat from mobile devices, with the live chat button and window automatically adjusting for full mobile compatibility.

安全性和隐私

Comm100遵循最高的安全标准，包括SOC 2 Type II和ISO 27001认证，PCI DSS和HIPAA合规性，以及信用卡屏蔽，安全表单，TLS加密等诸多安全措施以保护访客的隐私并确保数据安全。