Title: Deskovi
Author: getwpkit
Published: <strong>2026 年 7 月 27 日</strong>
Last modified: 2026 年 9 月 5 日

---

搜索插件

![](https://ps.w.org/deskovi/assets/banner-772x250.png?rev=3624800)

![](https://ps.w.org/deskovi/assets/icon-256x256.png?rev=3624800)

# Deskovi

 作者：[getwpkit](https://profiles.wordpress.org/getwpkit/)

[下载](https://downloads.wordpress.org/plugin/deskovi.1.2.0.zip)

 * [详情](https://cn.wordpress.org/plugins/deskovi/#description)
 * [评价](https://cn.wordpress.org/plugins/deskovi/#reviews)
 *  [安装](https://cn.wordpress.org/plugins/deskovi/#installation)
 * [开发进展](https://cn.wordpress.org/plugins/deskovi/#developers)

 [支持](https://wordpress.org/support/plugin/deskovi/)

## 描述

Deskovi adds a self-contained support ticket system to your WooCommerce store. Customers
can open tickets (logged in or as a verified guest), agents reply from a dashboard
inside wp-admin, and every ticket can be linked to the relevant order automatically.

**Features**

 * Ticket system with replies, status (open/pending/resolved/closed), and file attachments
 * WooCommerce order context for agents (HPOS-compatible)
 * Agent assignment, with per-agent ticket filtering
 * Canned replies (macros): reusable reply templates with one-click insert and placeholder
   substitution
 * Configurable email notifications for ticket events
 * Optional customer chat widget on the storefront
 * Guest email OTP verification for visitors who are not logged in
 * Privacy export and erase hooks for WordPress Tools  Export / Erase Personal Data
 * Admin diagnostics and activity log

All data — tickets, messages, and attachments — is stored in your own WordPress 
database. Deskovi does not require an external account or send data to any third-
party service.

**Requires** [WooCommerce](https://wordpress.org/plugins/woocommerce/).

### Source Code

This plugin’s admin dashboard and customer widget are built from TypeScript/React
source using @wordpress/scripts (webpack). The compiled, minified files shipped 
in assets/admin and assets/widget are generated from this source.

Full source, build tooling, and build instructions (npm install && npm run build)
are publicly available at:
 https://github.com/itsmanzur/deskovi

## 安装

 1. Install and activate [WooCommerce](https://wordpress.org/plugins/woocommerce/) 
    if it is not already active.
 2. Upload the `deskovi` folder to `/wp-content/plugins/`, or install the zip via Plugins
    Add New  Upload Plugin.
 3. Activate **Deskovi** through the Plugins menu.
 4. Open **Deskovi** in the WordPress admin to configure the widget and privacy settings.

## 常见问题

### Does this plugin require an account?

No. Deskovi runs entirely on your own site and does not require signing up for any
external service.

### Does it work without WooCommerce?

No. WooCommerce must be installed and active. Deskovi will not load its features
until WooCommerce is available.

### Where is customer data stored?

All ticket, message, and attachment data is stored in your own WordPress database(
custom tables). Nothing is sent off-site.

### How do I remove the chat widget?

Disable the widget from the Deskovi admin settings. When the widget is off, storefront
assets are not loaded.

### How do privacy requests work?

Deskovi hooks into WordPress personal data export and erase tools so ticket-related
personal data can be included when a user requests export or erasure.

### Are file attachments secure?

Yes. Uploaded files are stored outside direct web access and are only ever served
through an authenticated request that checks the requester actually owns the related
ticket.

## 评价

此插件暂无评价。

## 贡献者及开发者

「Deskovi」是开源软件。 以下人员对此插件做出了贡献。

贡献者

 *   [ getwpkit ](https://profiles.wordpress.org/getwpkit/)

[帮助将「Deskovi」翻译成简体中文。](https://translate.wordpress.org/projects/wp-plugins/deskovi)

### 对开发感兴趣吗?

您可以[浏览代码](https://plugins.trac.wordpress.org/browser/deskovi/)，查看[SVN仓库](https://plugins.svn.wordpress.org/deskovi/)，
或通过[RSS](https://plugins.trac.wordpress.org/log/deskovi/?limit=100&mode=stop_on_copy&format=rss)
订阅[开发日志](https://plugins.trac.wordpress.org/log/deskovi/)。

## 更新日志

#### 1.2.0

 * Add server-side pagination to the admin tickets list
 * Add ticket search by subject, customer name, or email
 * Add server-side assignee filter (All / Unassigned / Assigned to me)

#### 1.1.0

 * Add canned replies (macros): reusable reply templates with one-click insert and
   placeholder substitution ({customer_name}, {customer_email}, {order_id}, {agent_name})
 * Add file attachment upload UI in the agent reply composer
 * Add agent assignment and per-agent ticket filtering
 * Add configurable email notification settings for ticket events

#### 1.0.0

 * Initial public release
 * Local ticket system with order context (HPOS-aware)
 * File attachments
 * Optional customer chat widget and guest OTP
 * Privacy export / erase integration
 * Admin diagnostics

## 额外信息

 *  版本 **1.2.0**
 *  最后更新：**3 周前**
 *  活跃安装数量 **不到10**
 *  WordPress 版本 ** 6.0 或更高版本 **
 *  已测试的最高版本为 **7.0.6**
 *  PHP 版本 ** 7.4 或更高版本 **
 *  语言
 * [English (US)](https://wordpress.org/plugins/deskovi/)
 * 标签
 * [customer service](https://cn.wordpress.org/plugins/tags/customer-service/)[helpdesk](https://cn.wordpress.org/plugins/tags/helpdesk/)
   [support](https://cn.wordpress.org/plugins/tags/support/)[tickets](https://cn.wordpress.org/plugins/tags/tickets/)
   [woocommerce](https://cn.wordpress.org/plugins/tags/woocommerce/)
 *  [高级视图](https://cn.wordpress.org/plugins/deskovi/advanced/)

## 评级

尚未提交反馈。

[您的评价](https://wordpress.org/support/plugin/deskovi/reviews/#new-post)

[查看全部评论](https://wordpress.org/support/plugin/deskovi/reviews/)

## 贡献者

 *   [ getwpkit ](https://profiles.wordpress.org/getwpkit/)

## 支持

有话要说吗？是否需要帮助？

 [查看支持论坛](https://wordpress.org/support/plugin/deskovi/)