Drift

Description

Drift is the easiest way to add free live chat to your site.

98% of website visitors leave without doing anything! It’s time to change that.
Live chat is the single fastest path to more conversions, customer insights, and sales.
We increased inbound leads by 200% just putting live chat on our own site. 💥

Often, you don’t need more traffic to close more sales. You just need to talk to visitors when they’re live on your site. Help customers who get stuck, encourage them to use your product, and get critical feedback – all inside your app, in real-time.

Live Chat With Your Customers

Half of your web visitors leave after just 15 seconds. Live chat helps you keep & convert more visitors — in seconds.

Send Customers In-App Messages

Your emails are great, but what about the 80% of people who never open them? Reach them with in-app messages.

Improve Your Net Promoter Score

Get actionable feedback that will help your business create products your customers love.

Features

Real-time notifications.
Real-time Slack integration to alert your team so they can respond within a minute (best practice)!

Offline mode.
Small team? Not able to support chat 24×7? No problem. Set the right expectation with offline mode.

Capture email addresses.
Get email addresses right inside of Drift’s live chat so you can follow up later.

Browser targeting.
Reach out when visitors do meaningful things – like visit your pricing page repeatedly. Set up rules to target these people and engage them with an offer to help.

Real Testimonials

“Drift has helped my team to be proactive and efficient when communicating with customers. Emails, Surveys, NPS and more all in one place? You cannot beat that!”

— Paul Miller, Co-Founder, SIKA

“The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease.”

— Justin Mulvaney, Customer Experience Lead, Crystal

Every time you get a new message, we give you as much information as we can about the person writing in, including their name, which page they are on or where they are inside of your app, their location, job, company information, links to their social profiles and more.

Start closing more sales and getting better customer feedback today. Get started with Drift’s 100% free live chat. 🚀

Key Features

  • Talk to your website visitors and customers in real-time, right from Slack.
  • Integrates seamlessly with HubSpot, Marketo, Mailchimp, Zapier, Intercom, Salesforce, Segment and 100s more.
  • If a $current_user is present, we use their email as an identifier in the widget.
    Otherwise the widget operates in aquisition mode and prompts anonymous users for their email address. This allows you to talk with anonymous visitors on your WordPress site.

Usage

After enabling the plug in, head on to the widget customization page to change settings and integrate its look and feel to match your site. When done, enable it by visiting the account configuration page and completing the instant signup process.

Screenshots

  • Chat window - minimized
  • Chat widget - maximized
  • WordPress settings
  • Announcement messages
  • Overlay messages

Installation

Server Requirements: PHP4 or PHP5.

WordPress versions: WordPress 2.7 and up.

Note: You will need a free Drift account : Create one for free here!.

Step-by-step Guide:

  • Install plugin from WordPress directory and activate it.
  • Under settings section, click on Drift to add your Drift embed code
  • Customize the chat widget to your preference.
  • Finally, make full use of our Dashboard to manage your chat widget.

FAQ

Is Drift free?

The Drift Live Chat is 100% free. Some Drift users may chose to purchase additional superpowers, but the Live Chat is heroically powerful and always free.

What does Drift let me do?

Drift adds a chat tool to your site which visitors can use to engage with you. You can use it to collect feedback, learn about your visitors, and even close deals.

Do I have to install any software on my server to get this working?

Not at all! Drift is a hosted live chat service. Simply configure the plugin and you’re done!

Which web browsers work best with this plugin

Though designed to work on most browsers, Drift works best in the following environment: IE 6 or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).

Is it free to use?

The plugin comes with a free plan for WordPress users. Larger businesses can purchase upgrade options anytime.

Reviews

Good potential, but…

Drift has a lot going for it, but it fails terribly in that… the iOS app NEVER gives you notifications of a chat. They have some type of latency issue. I consistently missed chats for hours, and only saw them because I kept manually checking. I’ve even checked the app and seen no new messages before, then checked again later and noticed the timestamp was BEFORE the last time I checked. Unfortunately, despite what’s good about Drift… if it doesn’t work, it’s not chat. They might as well be emailing me… don’t waste your time. Hopefully, they’ll fix this issue soon.

Nice!

best one out there so far – like it a lot 👍

Working good

Very good, working async, so it does not put too much load.

I have few future requests:

  1. Option to choose on what pages Drift widget is shown. Individual pages, or post types.
  2. Option to show widget only to logged in users.

Thank you.

Read all 10 reviews

Contributors & Developers

“Drift” is open source software. The following people have contributed to this plugin.

Contributors

Translate “Drift” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.8.3

  • Cleanup
  • Added support back for Drift Identify

1.8.2

  • Cleanup
  • Rolled back Drift identify feature after it introduced a bug

1.8.1

  • Cleanup
  • Added support for Drift Identify

1.7.1

  • Cleanup
  • Added support for targeting WordPress User Role

1.7

  • Cleanup
  • Added support for targeting WordPress User Role

1.5

  • Cleanup
  • New page targeting options
  • Flush Cache on setup
  • Localization

1.4

  • Clean up code.
  • Better checking of user capabilities.

1.3

  • Update naming, readme, and added a 256×256 icon file.

1.2

  • Update Readme file

1.1

  • Add better sanitizing, escape and validation.

0.1.4

  • First release candidate.

0.1.3

  • Optimizations and general cleanup.

0.1.2

  • Further cleanup before release.

0.1.1

  • Removed unneeded options and general clean up.

0.1.0

  • Feature: Add the Drift live chat widget to your site!
  • Feature: Customize look and feel of the widget, including themes and color!
  • Feature: Use WordPress user information to populate visitor data in the plugin.