Title: TicketZero
Author: ccconsultinggmbh
Published: <strong>2026 年 7 月 31 日</strong>
Last modified: 2026 年 7 月 31 日

---

搜索插件

![](https://ps.w.org/ticketzero/assets/banner-772x250.png?rev=3629910)

![](https://ps.w.org/ticketzero/assets/icon-256x256.png?rev=3629893)

# TicketZero

 作者：[ccconsultinggmbh](https://profiles.wordpress.org/ccconsultinggmbh/)

[下载](https://downloads.wordpress.org/plugin/ticketzero.0.4.6.zip)

 * [详情](https://cn.wordpress.org/plugins/ticketzero/#description)
 * [评价](https://cn.wordpress.org/plugins/ticketzero/#reviews)
 *  [安装](https://cn.wordpress.org/plugins/ticketzero/#installation)
 * [开发进展](https://cn.wordpress.org/plugins/ticketzero/#developers)

 [支持](https://wordpress.org/support/plugin/ticketzero/)

## 描述

TicketZero is an AI-powered customer service inbox. This plugin connects your WordPress
website to your TicketZero account:

 * **Live chat without code:** Pick your widget and it is embedded in the right 
   place. No theme editing.
 * **One-click connection:** You are briefly redirected to TicketZero, confirm, 
   and come back already connected. No copying of keys.
 * **With WooCommerce (optional):** Syncs order and customer data so the AI can 
   answer order-status questions and suggest matching products.

A TicketZero account is required (free trial at https://ticketzero.de).

### External services

This plugin connects your website to **TicketZero** (https://ticketzero.de), an 
external SaaS service operated by CC Consulting GmbH. Without a TicketZero account
the plugin has no function. During operation, data is exchanged with ticketzero.
de:

 1. **One-click connection (connect handshake).** When you click “Connect to TicketZero”,
    you are redirected to `https://ticketzero.de/connect/wordpress`. This passes your
    website URL (`home_url`), your website name (`get_bloginfo( 'name' )`), a return
    URL back into your wp-admin, and a random state value. After you confirm, you come
    back with a workspace reference and a connection token. Triggered only by your 
    explicit action in the admin area.
 2. **WooCommerce synchronization (optional).** When you click “Connect shop products”,
    the plugin creates a WooCommerce REST API key (read_write) and sends your shop 
    URL (`home_url`), this consumer key and consumer secret together with your connection
    token to `https://ticketzero.de/v1/public/wordpress/woocommerce`. TicketZero then
    uses this key to read product, order and customer data via the WooCommerce REST
    API, so the AI assistant can answer order-status questions and suggest matching
    products. Triggered only by your explicit action in the admin area.
 3. **Front-end chat widget.** As long as the connection is active and live chat is
    enabled, the plugin loads the loader script `https://ticketzero.de/widget.js` on
    the public pages of your website (with your workspace and, if set, widget reference
    as query parameters). When visitors use the chat, their messages and chat-related
    data are transmitted to and processed by TicketZero.
 4. **Cart handoff to checkout.** If a visitor adds products to the cart inside the
    chat (on ticketzero.de) and proceeds to checkout, TicketZero passes the selected
    items base64url-encoded in a return URL to your shop domain (`?tz_checkout=...`).
    The plugin reads these items and adds them to the visitor’s WooCommerce cart.

TicketZero is a separate external service. Its use is subject to:

 * Terms of Service: https://ticketzero.de/legal/agb
 * Privacy Policy: https://ticketzero.de/legal/datenschutz

## 安装

 1. Upload and activate the plugin.
 2. In the “TicketZero” menu, click “Connect to TicketZero”.
 3. Confirm at TicketZero and choose a widget.
 4. Done – the live chat appears on your website.

## 常见问题

### Do I need a TicketZero account?

Yes. This plugin is a connector to the TicketZero service. You can start a free 
trial at https://ticketzero.de. Without an account the plugin has no function.

### Does it work without WooCommerce?

Yes. The live chat works on any WordPress site. The product, order and customer 
sync is optional and only applies if WooCommerce is active.

### What data is sent to TicketZero?

See the “External services” section above for the exact data exchanged and when.

## 评价

此插件暂无评价。

## 贡献者及开发者

「TicketZero」是开源软件。 以下人员对此插件做出了贡献。

贡献者

 *   [ ccconsultinggmbh ](https://profiles.wordpress.org/ccconsultinggmbh/)

[帮助将「TicketZero」翻译成简体中文。](https://translate.wordpress.org/projects/wp-plugins/ticketzero)

### 对开发感兴趣吗?

您可以[浏览代码](https://plugins.trac.wordpress.org/browser/ticketzero/)，查看[SVN仓库](https://plugins.svn.wordpress.org/ticketzero/)，
或通过[RSS](https://plugins.trac.wordpress.org/log/ticketzero/?limit=100&mode=stop_on_copy&format=rss)
订阅[开发日志](https://plugins.trac.wordpress.org/log/ticketzero/)。

## 更新日志

#### 0.4.6

 * Admin styles and scripts are now enqueued as separate files instead of being 
   printed inline. Page assets load only on the plugin screen.
 * All PHP declarations, transients and internal parameters use the full `ticketzero`/`
   TicketZero` prefix. Stored settings are unaffected.

#### 0.4.5

 * WooCommerce: disconnecting the shop now also notifies TicketZero, so the shop
   no longer shows as “connected” there after you disconnect it here. The website
   connection stays intact.

#### 0.4.4

 * Metadata: distinct Plugin URI and Author URI (directory requirement). No functional
   changes.

#### 0.4.3

 * Readme rewritten in English and marked compatible with the current WordPress 
   version (directory requirement). No functional changes.

#### 0.4.2

 * Readme: added an “External services” section (which data is sent to ticketzero.
   de and when, including Terms and Privacy links).
 * Security: output on the admin page is consistently escaped at the point of output.
 * Security: the cart parameter for the checkout handoff is now read in a sanitized
   way.
 * After activation you are redirected to the local plugin settings page (instead
   of straight to an external site).
 * The front-end loader script is now enqueued properly via wp_enqueue_script (async/
   defer via filter).

#### 0.4.1

 * Variable products in the chat cart: selected variants (size/colour) are correctly
   carried over during the checkout handoff (the attribute mapping is derived from
   the variant itself).

#### 0.4.0

 * Cart & checkout: customers can add suggested products to the cart directly in
   the chat and proceed to checkout (the chat hands the cart over to your WooCommerce
   checkout).

#### 0.3.1

 * WooCommerce connection: calmer, clearer messages if the shop cannot be connected
   at the moment.

#### 0.3.0

 * WooCommerce: “Connect shop products” in one click. The plugin creates the REST
   key itself and passes it to TicketZero (no more manual copying).

#### 0.2.0

 * Branded admin page, widget selection directly in WordPress, automatic connection
   after activation.

#### 0.1.0

 * First version: one-click connection and live chat embedding.

## 额外信息

 *  版本 **0.4.6**
 *  最后更新：**2 月前**
 *  活跃安装数量 **不到10**
 *  WordPress 版本 ** 5.8 或更高版本 **
 *  已测试的最高版本为 **7.0.5**
 *  PHP 版本 ** 7.4 或更高版本 **
 *  语言
 * [English (US)](https://wordpress.org/plugins/ticketzero/)
 * 标签
 * [chat](https://cn.wordpress.org/plugins/tags/chat/)[customer service](https://cn.wordpress.org/plugins/tags/customer-service/)
   [live chat](https://cn.wordpress.org/plugins/tags/live-chat/)[support](https://cn.wordpress.org/plugins/tags/support/)
   [woocommerce](https://cn.wordpress.org/plugins/tags/woocommerce/)
 *  [高级视图](https://cn.wordpress.org/plugins/ticketzero/advanced/)

## 评级

尚未提交反馈。

[您的评价](https://wordpress.org/support/plugin/ticketzero/reviews/#new-post)

[查看全部评论](https://wordpress.org/support/plugin/ticketzero/reviews/)

## 贡献者

 *   [ ccconsultinggmbh ](https://profiles.wordpress.org/ccconsultinggmbh/)

## 支持

有话要说吗？是否需要帮助？

 [查看支持论坛](https://wordpress.org/support/plugin/ticketzero/)