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该插件尚未通过WordPress的最新3个主要版本进行测试。 当与较新版本的WordPress一起使用时,可能不再受到维护或支持,并且可能会存在兼容性问题。

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Usersnap

作者Usersnap
  • 详情
  • 评价
  • 安装
  • 技术支持
  • 开发进展

描述

Usersnap is a customer feedback software solution to quickly get insights and make confident product decisions. Usersnap’s WordPress plugin is a perfect solution for WordPress.

Usersnap’s self-service platform allows you to start collecting customer feedback of all types easily and quickly: get screen captures (screen recordings and screenshots) of issues with annotations directly in your product by an embedded widget, and run mini-surveys with ratings and custom questions during specific customer journeys. Teams take the insights, attached with user details and technical context, to better understand and prioritize customers’ needs.

Usersnap is perfect along the entire product development lifecycle. Usersnap’s feedback collectors are great for:

  • Quality assurance (QA) for software testing
  • User acceptance testing (UAT)
  • Visual bug tracking for designers and developers
  • Customer feedback (feature requests, issues collection)
  • Customer experience ratings (NPS, CSAT, CES)

Make feedback matter.

With point and click issue reporting, tracking bugs was never easier. Screenshots, screen recordings, and the used browser version, as well as a lot of additional information, help you to solve every web issue faster. No endless bug reporting forms for your users. A small snippet of code on the website creates a feedback button. Your users may highlight, blackout and use sticky notes to give visual feedback which is then sent to you!

Features

  • in-browser screenshots and screen recordings: you’ll get a screen capture of what your users see. No plugins required. Execute cross browser tests and see browser specific issues immediately.
  • Context capturing: understand what browser, screen, device, or resolution your user had that lead to the specific bug.
  • JavaScript error logging: get visual bug reports with advanced client-side JavaScript error recording.
  • seamless integrations: Already using a project management or bug tracking tool? No worries – we’ll add value to your tool.

And more. check out all of Usersnap’s features

Connect your existing tool

Usersnap integrates with every leading project management and bug tracking tool. Easily connect Usersnap with your existing tools.

We integrate with:

  • Jira
  • Trello
  • Asana
  • Azure DevOps
  • MS Teams
  • Slack
  • Github
  • Gitlab
  • Bitbucket
  • Zendesk
  • And 2,000+ others (via Zapier)

We at Usersnap are always here to help. Any questions unanswered? Check out our Usersnap help center or get in touch with us.

TRY USERSNAP NOW FOR 15 DAYS!

First 15 days are on us. Go and get your 15-day free trial now!

屏幕截图

  • This screenshot shows the admin page of the Usersnap plugin.
  • The initial setup page where you can create an api key!
  • Let users show you exactly what they experience, with all the contextual data included.
  • Get visual tickets with the screenshot mode to draw and pin comments, or screen record.
  • Build your web application the customer-centric way.
  • See the status of all feedback items in the inbox and dashboard.

安装

The Installation of the Usersnap plugin is straightforward. Just follow the following steps:

  1. Upload the plugin files to the /wp-content/plugins/usersnap directory
  2. Activate the plugin through the ‘Plugins’ menu in WordPress
  3. Get your free API key: https://usersnap.com
  4. Configure the plugin (accessible via the admin menu)
  5. Now you will have a feedback button on your wordpress page

常见问题

Do the Usersnap feedback collectors slow down my site?

The Usersnap snippet is loaded asynchronously (like Google Analytics) – It does not impact page loading and rendering times. Additionally, we are using a strong CDN to ensure the best user experience.

Which browsers are supported?

We are supporting all major browsers, both desktop and mobile.

What is the maximum supported screen resolution?

Usersnap supports screen resolutions up to 4K high definition, which results in 3840×2160 pixels for Microsoft Windows, Linux and Mac OS X. If the screen size exceeds the corresponding maximum screen resolution, your image will be cropped. If you need larger screens for your web project, please contact us, we are happy to find a custom solution for you.

Where do I get a Usersnap API key?

Either directly in your wordpress plugin or go to http://usersnap.com and sign up!
You can create and manage your API keys for your site after you’ve logged in.

Can I customize the Usersnap widget?

There’s a lot of customization options with Usersnap, including how the feedback collectors are designed (fonts, logos, etc.) and how the feedback collectors interact with users (via pop-ups or buttons).

Do you offer discounts?

Yes. We offer discounts for startups and NGOs. Get in touch and tell us your story!

What payment methods do you accept?

We accept Visa, MasterCard and AMEX. With that in mind, you don’t need a credit card to sign up and try it out. For Enterprise plans, we offer bank transactions as well.

Do you have a refund policy?

We offer a 15-day trial, so take your time to find out if the product fits your requirements. For further questions please refer to our help center or get in in touch with us via help@usersnap.com

评价

Great idea… too expensive, doesn’t work with embedded content 🙁

Dave Tavres 2017年5月21日
Great idea... but $70/mnth is too much for when we might get... 20 snaps a month. Plus, it won't work with embedded content 🙁 I thought it snapped an image of the browser window, but apparently not 🙁 If they offered a 'per snap' option... or the ability to buy 'credits', it would be usable for anyone other than a big company.

Sold!

LeBear 2016年9月3日
The plugin is really easy to install and configure. I've been using this application for 20 minutes and I'm very impressed with how it's been implemented. I'll be a subscriber after the 14 day FREE trial! Great work.

I have only my time

Franktrab 2016年9月3日
I have lost only my time. Incomprehensible usability. Attention only free trial. Make the same what other programs make for free and easily.

Perfect tool for marketers

erin_bosanquet 2017年2月8日
Perfect tool for marketers
阅读所有7条评价

贡献者及开发者

“Usersnap” 是开源软件。 以下人员对此插件做出了贡献。

贡献者
  • Usersnap

将“Usersnap”翻译成您的语言。

对开发感兴趣吗?

您可以浏览代码,查看SVN仓库,或通过RSS订阅开发日志。

更新日志

4.15

  • disable account creation from plugin, instead provide link to sign-up page

4.14

  • fix deprecation warning for PHP 8.0

4.13

  • fixed typos in description

4.12

  • update screenshot

4.11

  • update screenshots and description

4.10

  • update screenshots and description

4.9

  • allow platform API keys and global snippet API keys

4.8

  • update screenshots and descriptions

4.7

  • FIX: GDPR compliant signup process

4.6

  • FIX: Outdated ‘Configure Widget’ link is working again
  • FIX: Alternative signup url

4.5

  • FIX: changed signup url

4.4

  • changed signup url

4.3

  • updated signup ui + readme + tested to newest wordpress

4.2

  • fixed user name input field + project creation at usersnap

4.1

  • fixed signup issue

4.0

  • autofill email address field if user is signed in

3.16

  • minor UI change

3.15

  • added short link to key management

3.14

  • fix current api connector doc

3.13

  • update code documentation

3.12

  • changed tags

3.11

  • fixed documentation

3.10

  • minur UI fixes

3.9

  • fixed default options; smaller UI fixes

3.8

  • Updated UI, moved Plugin settings to general settings.

3.7

  • You can add the Usersnap widget now to your backend administration too.

3.6

  • tags updated

3.5

  • version hotfixes

3.4

  • updated documentation

3.3

  • tested for new wordpress 4.0 and added icons

3.2

  • signup hotfix

3.1

  • changed text on configuration page
  • bug fix for double account creation

3.0

  • IMPORTANT: updated to the new Usersnap widget. If you want to continue with the old widget please do not update the plugin!
  • Now you can specify who is allowed to see the Usersnap widget!
  • All configuration is now easily done with a configurator directly on usersnap.com

2.4

  • added hide button option

2.3

  • fixed php issset check

2.2

  • storing api key problem solved!

2.1

  • small hotfixes

2.0

  • setup a usersnap account directly in your wordpress

1.11

  • changed search tags

1.10

  • added a few option fixes

1.9

  • added a few langauges, added custom button text attribute, added shortcut feature

1.8

  • added the new arrow feature.

1.7

  • added new features as config options, now with more languages, emailbox and commentbox, and customizable tool selection, hotfix: screenshots and icons.

1.6

  • hotfixes with images.

1.5

  • added new features as config options, now with more languages, emailbox and commentbox, and customizable tool selection.

1.1

  • spelling issue fixed.

1.0

  • enough testing done, now we can release version 1.0

0.9

  • added language support to configuration page

0.8

  • now only middle and bottom alignment for the usersnap button is available

0.7.1

  • minor changes for the plugin page

0.7

  • changed some FAQs

0.51

  • minor adaption to the description

0.5

  • First version.

元信息

  • 版本:4.15
  • 最后更新:3周前
  • 有效安装数量:1,000+
  • WordPress版本: 3.0或更高
  • 最高兼容版本:5.7.6
  • 语言:
    English (US)
  • 标签:
    bug-trackingfeedbackimagescreenshotvisual feedback
  • 高级视图

评级

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贡献者

  • Usersnap

技术支持

最近两个月解决的问题:

总计 1,已解决 0

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