描述
WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.
WHAT DOES IT DO?
Check out the features of the plugin:
- Tickets: Users can submit tickets from the front end and the agents responds from the wordpress backend
- Access Control: Admin Can Assign support roles who has access to tickets
- File attachments: Multiple files can be attached to the Tickets by the user and the Admin
- E-mail notifications: The User and the admin recives email notification when a ticket is created or replied,
- E-mail Customizations: All the Emails can be customised by the Admin
- Ticket Types: Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc
- Multiple Departments: Create Unlimited Departments and Assign department to tickets for proper management
- Admin can edit ticket at any time
- Fully responsive design for front-end and admin
- Strength & Flexibility
- Easy to Use
- Shortcodes for the My Tickets and New Ticket Form
安装
- Upload the plugin files to the
/wp-content/plugins/wp-desklitedirectory, or install the plugin through the WordPress plugins screen directly. - Activate the plugin through the ‘Plugins’ screen in WordPress
- Use the Tickets -> Settings screen to configure the plugin.
常见问题
-
What is the Shortcode to Show the Tickets Form in the Front End
-
[wpdl_my_tickets]
The Above Shortcode can be used to Show Users Tickets in the Front End
Dont Worry, Normally We add a page automatically when the plugin is added called My Tickets with this shortcode -
What is the Shortcode to Show the Add Tickets Form in the Front End
-
[wpdl_add_ticket]
Use The Above Shortcode to show the Add ticket from in the Front End
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