Support ticket system built on top of Contact Form 7 and Flamingo plugins.<\/p>\n\n
[youtube https:\/\/youtu.be\/W9-F-LuvXf4]<\/p>\n\n
Note:<\/strong> As long as you have installed and activated Contact Form 7 and Flamingo or you already are using them you can set up the Help Desk 9 plugin in no time and add a simple support ticket system to your site.<\/p>\n\n Create a new Contact Form 7 form and add both its shortcode and the WP Customer Support shortcode into the page body.<\/p>\n\n In addition, add the following to the Additional Settings in your Contact Form 7:<\/p>\n\n If you create a support page for a registered user (e.g Subscribers) you may want to have your Contact Form 7 Name and Email fields populated and read-only, e.g.<\/p>\n\n Note:<\/strong> This way the user won't need to add them every time they want to create a new support ticket.<\/p>\n\n Important:<\/strong> Currently there is a naming limitation filter for the fields that will show up on the front-end. You need to have the following keywords when you create the Contact Form 7 fields.<\/p>\n\n For example:<\/p>\n\n Note:<\/strong> As long as you have the keyword in the name of the field you should be fine.<\/p>\n\n You can have your ticketing system working for the following different scenarios:<\/p>\n\n Style and format front-end support page<\/p>\n\n There are two additional attributes and you can use them if you wish to customize (markup differently) and style the output of the support data table.<\/p>\n\n This is how you get the data in JSON format. (In PHP I would do the following and the loop and use the data to create a template view.)<\/p>\n\nUsage<\/h3>\n\n
[help-desk-9]\n[contact-form-7 id=\"1\" title=\"Contact Form 7\"]\n<\/code><\/pre>\n\nflamingo_email: \"[your-email]\"\nflamingo_name: \"[your-name]\"\nflamingo_subject: \"[your-subject]\"\n<\/code><\/pre>\n\n[text* your-name default:user_display_name readonly placeholder \"Full name*\"]\n[email* your-email default:user_email readonly placeholder \"Email address*\"]\n<\/code><\/pre>\n\ninput, title, subject, message, description, content, textarea\n<\/code><\/pre>\n\n[text your-subject] OR [text subject]\n[textarea your-message] OR [textarea my-custom-message-as-support-ticket]\n<\/code><\/pre>\n\nFeatures<\/h3>\n\n
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[help-desk-9 output=\"json\" format=\"raw\"]\n<\/code><\/pre>\n\n\/\/ Use print_r( $data ) to view the data structure.\n$data = json_decode( do_shortcode( '[help-desk-9 output=\"json\" format=\"raw\"]' ) ); \n<\/code><\/pre>\n\nDetailed Documentaion<\/h3>\n\n