{"id":297726,"date":"2026-04-20T05:19:33","date_gmt":"2026-04-20T05:19:33","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/returndesk-return-for-woocommerce\/"},"modified":"2026-04-20T05:25:22","modified_gmt":"2026-04-20T05:25:22","slug":"windcodex-returndesk","status":"publish","type":"plugin","link":"https:\/\/cn.wordpress.org\/plugins\/windcodex-returndesk\/","author":23476832,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.0.0","stable_tag":"1.0.0","tested":"6.9.4","requires":"5.8","requires_php":"7.4","requires_plugins":null,"header_name":"WindCodex ReturnDesk","header_author":"WindCodex","header_description":"Add a self-service returns workflow to WooCommerce with eligibility rules, a customer portal, and request management.","assets_banners_color":"efecfd","last_updated":"2026-04-20 05:25:22","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"","header_author_uri":"https:\/\/www.windcodex.com","rating":0,"author_block_rating":0,"active_installs":0,"downloads":107,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"windcodex","date":"2026-04-20 05:25:22"}},"upgrade_notice":{"1.0.0":"<p>Initial release.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3510415,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3510415,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3510415,"resolution":"1544x500","location":"assets","locale":""},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3510415,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3510415,"resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3510415,"resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3510415,"resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3510415,"resolution":"4","location":"assets","locale":""}},"screenshots":{"1":"ReturnDesk settings page (common + return configuration).","2":"Email template and test-email settings.","3":"WooCommerce admin request management screen.","4":"Customer return request page in My Account order view."},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[9682,207128,55969,170592,286],"plugin_category":[45],"plugin_contributors":[260242],"plugin_business_model":[],"class_list":["post-297726","plugin","type-plugin","status-publish","hentry","plugin_tags-refund","plugin_tags-return-management","plugin_tags-returns","plugin_tags-rma","plugin_tags-woocommerce","plugin_category-ecommerce","plugin_contributors-windcodex","plugin_committers-windcodex"],"banners":{"banner":"https:\/\/ps.w.org\/windcodex-returndesk\/assets\/banner-772x250.png?rev=3510415","banner_2x":"https:\/\/ps.w.org\/windcodex-returndesk\/assets\/banner-1544x500.png?rev=3510415","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/windcodex-returndesk\/assets\/icon-128x128.png?rev=3510415","icon_2x":"https:\/\/ps.w.org\/windcodex-returndesk\/assets\/icon-256x256.png?rev=3510415","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/windcodex-returndesk\/assets\/screenshot-1.png?rev=3510415","caption":"ReturnDesk settings page (common + return configuration)."},{"src":"https:\/\/ps.w.org\/windcodex-returndesk\/assets\/screenshot-2.png?rev=3510415","caption":"Email template and test-email settings."},{"src":"https:\/\/ps.w.org\/windcodex-returndesk\/assets\/screenshot-3.png?rev=3510415","caption":"WooCommerce admin request management screen."},{"src":"https:\/\/ps.w.org\/windcodex-returndesk\/assets\/screenshot-4.png?rev=3510415","caption":"Customer return request page in My Account order view."}],"raw_content":"<!--section=description-->\n<p><strong>Return for WooCommerce<\/strong> helps you run a clear, customer-friendly return process directly inside WooCommerce.<\/p>\n\n<p>Customers can submit return requests from <strong>My Account -&gt; Order details<\/strong>, while store admins review and manage requests from the WooCommerce admin area.<\/p>\n\n<p>No external SaaS required. No complex setup. Configure your return window, eligibility rules, and policy text, then go live.<\/p>\n\n<p><strong>Built for WooCommerce stores that want fewer support tickets, faster return handling, and a cleaner post-purchase experience.<\/strong><\/p>\n\n<h4>Why store owners choose ReturnDesk<\/h4>\n\n<ul>\n<li><strong>Reduce support overhead<\/strong> - Let customers submit return requests themselves instead of contacting support first.<\/li>\n<li><strong>Enforce clear return policy rules<\/strong> - Control which orders qualify, for how long, and whether sale items are eligible.<\/li>\n<li><strong>Improve customer trust<\/strong> - Show return policy and return address directly in the request flow.<\/li>\n<li><strong>Keep operations organized<\/strong> - Review, approve, reject, and manage requests in one admin workflow.<\/li>\n<li><strong>Improve communication<\/strong> - Use built-in email notifications for both admin and customer updates.<\/li>\n<\/ul>\n\n<h4>Key Features<\/h4>\n\n<ul>\n<li><strong>Self-service return portal<\/strong> - Return button and request page in My Account order view.<\/li>\n<li><strong>Eligibility controls<\/strong> - Configure return window days and allowed order statuses.<\/li>\n<li><strong>Sale item policy control<\/strong> - Choose whether sale items are return-eligible.<\/li>\n<li><strong>Policy + address content<\/strong> - Display return instructions and shipping return address in customer flow.<\/li>\n<li><strong>Admin request management<\/strong> - Manage requests from WooCommerce admin with status actions.<\/li>\n<li><strong>Email notifications<\/strong> - Notify store admin and customers about new requests and updates.<\/li>\n<li><strong>Template\/test support<\/strong> - Configure email templates and send test emails.<\/li>\n<li><strong>Translation ready<\/strong> - POT file included for localization.<\/li>\n<\/ul>\n\n<h4>Settings Included In Free Version<\/h4>\n\n<ul>\n<li><strong>Common settings<\/strong> - Allowed order statuses, terms &amp; conditions page.<\/li>\n<li><strong>Return address settings<\/strong> - Address line 1\/2, city, state, country, postcode\/ZIP, phone.<\/li>\n<li><strong>Return rules settings<\/strong> - Enable\/disable returns, return window (days), allow\/block sale-item returns.<\/li>\n<li><strong>Return form settings<\/strong> - Return guidelines and return reasons list.<\/li>\n<li><strong>Customer message setting<\/strong> - Success message after request submission.<\/li>\n<li><strong>Email settings<\/strong> - Admin notification email, enable\/disable email groups, editable subject\/heading\/content\/items title\/additional content for templates: New request (admin), New request (customer), Approved (customer), Rejected (customer), Cancelled (customer).<\/li>\n<li><strong>Email tools<\/strong> - Live preview (desktop\/mobile) and send test email.<\/li>\n<li><strong>Request management<\/strong> - Search\/filter request list, approve\/reject pending requests, delete request, view attachments.<\/li>\n<\/ul>\n\n<h4>Common Use Cases<\/h4>\n\n<ul>\n<li>Accept returns only for completed or delivered orders.<\/li>\n<li>Set a strict return window (for example 7, 14, or 30 days).<\/li>\n<li>Provide clear return instructions and return address to reduce back-and-forth.<\/li>\n<li>Standardize return operations for multi-staff WooCommerce stores.<\/li>\n<\/ul>\n\n<h4>How It Works<\/h4>\n\n<ol>\n<li>Install and activate ReturnDesk.<\/li>\n<li>Go to <strong>WooCommerce -&gt; ReturnDesk<\/strong> and configure return settings.<\/li>\n<li>Set eligibility rules (days, order statuses, sale-item policy).<\/li>\n<li>Add return policy and return address content.<\/li>\n<li>Customers submit requests from <strong>My Account -&gt; Orders -&gt; View<\/strong>.<\/li>\n<li>Admin manages requests from WooCommerce return management screens.<\/li>\n<\/ol>\n\n<h4>Requirements<\/h4>\n\n<ul>\n<li>WordPress 5.8 or higher<\/li>\n<li>WooCommerce 7.0 or higher<\/li>\n<li>PHP 7.4 or higher<\/li>\n<\/ul>\n\n<h4>Privacy<\/h4>\n\n<p>ReturnDesk stores return request data in your WordPress database for return workflow operations. By default, the plugin does not send customer request data to third-party services.<\/p>\n\n<!--section=installation-->\n<p><strong>From your WordPress dashboard:<\/strong><\/p>\n\n<ol>\n<li>Go to <strong>Plugins -&gt; Add New -&gt; Upload Plugin<\/strong>.<\/li>\n<li>Upload the ReturnDesk plugin ZIP file.<\/li>\n<li>Click <strong>Install Now<\/strong>, then <strong>Activate Plugin<\/strong>.<\/li>\n<\/ol>\n\n<p><strong>Manual installation:<\/strong><\/p>\n\n<ol>\n<li>Upload the <code>windcodex-returndesk<\/code> folder to <code>\/wp-content\/plugins\/<\/code>.<\/li>\n<li>Activate through the <strong>Plugins<\/strong> screen in WordPress.<\/li>\n<\/ol>\n\n<p><strong>After activation:<\/strong><\/p>\n\n<ol>\n<li>Open <strong>WooCommerce -&gt; ReturnDesk<\/strong>.<\/li>\n<li>Configure return window, allowed statuses, and sale-item policy.<\/li>\n<li>Add return policy and return address content.<\/li>\n<li>Place a test order and verify request flow from My Account.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20returndesk%20require%20woocommerce%3F\"><h3>Does ReturnDesk require WooCommerce?<\/h3><\/dt>\n<dd><p>Yes. ReturnDesk works only with WooCommerce.<\/p><\/dd>\n<dt id=\"where%20do%20customers%20submit%20return%20requests%3F\"><h3>Where do customers submit return requests?<\/h3><\/dt>\n<dd><p>Customers submit requests from <strong>My Account -&gt; Orders -&gt; View<\/strong> on eligible orders.<\/p><\/dd>\n<dt id=\"can%20i%20control%20which%20orders%20are%20eligible%3F\"><h3>Can I control which orders are eligible?<\/h3><\/dt>\n<dd><p>Yes. You can configure return window days and allowed order statuses.<\/p><\/dd>\n<dt id=\"can%20i%20allow%20or%20block%20sale-item%20returns%3F\"><h3>Can I allow or block sale-item returns?<\/h3><\/dt>\n<dd><p>Yes. Sale item eligibility is configurable in plugin settings.<\/p><\/dd>\n<dt id=\"does%20the%20free%20version%20include%20exchanges%3F\"><h3>Does the free version include exchanges?<\/h3><\/dt>\n<dd><p>No. This plugin is returns-only.<\/p><\/dd>\n<dt id=\"is%20this%20plugin%20translation-ready%3F\"><h3>Is this plugin translation-ready?<\/h3><\/dt>\n<dd><p>Yes. A POT file is included in the <code>languages<\/code> directory.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial free release.<\/li>\n<li>Customer-facing return request flow in My Account.<\/li>\n<li>Eligibility rules (window\/status\/sale-item policy).<\/li>\n<li>Admin return request management.<\/li>\n<li>Return policy\/address content and email notifications.<\/li>\n<\/ul>","raw_excerpt":"Create a complete self-service returns workflow for WooCommerce customers and store admins.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/297726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=297726"}],"author":[{"embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/windcodex"}],"wp:attachment":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=297726"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=297726"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=297726"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=297726"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=297726"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=297726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}