{"id":341740,"date":"2026-07-21T04:42:48","date_gmt":"2026-07-21T04:42:48","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/customereagle-chat-widget\/"},"modified":"2026-07-21T04:42:29","modified_gmt":"2026-07-21T04:42:29","slug":"customereagle-chat-widget","status":"publish","type":"plugin","link":"https:\/\/cn.wordpress.org\/plugins\/customereagle-chat-widget\/","author":23534194,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.0.2","requires":"6.0","requires_php":"7.4","requires_plugins":null,"header_name":"CustomerEagle Chat Widget","header_author":"CustomerEagle","header_description":"Add the CustomerEagle AI-powered support chat widget to your WordPress site \u2014 live chat, AI answers, and help-center search in one launcher.","assets_banners_color":"6b708e","last_updated":"2026-07-21 04:42:29","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"","header_author_uri":"https:\/\/customereagle.com","rating":0,"author_block_rating":0,"active_installs":0,"downloads":47,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"customereagle","date":"2026-07-21 04:42:29"}},"upgrade_notice":{"1.0.0":"<p>Initial release.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3616458,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3616458,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3616458,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3616458,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3616458,"resolution":"1","location":"assets","locale":"","width":1336,"height":632}},"screenshots":{"1":"The settings page \u2014 paste your Workspace ID and choose where the widget appears.","2":"The chat widget on a storefront, with AI answers and help-center search."}},"plugin_section":[],"plugin_tags":[191735,14160,2369,4049,2379],"plugin_category":[47],"plugin_contributors":[272562],"plugin_business_model":[],"class_list":["post-341740","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chatbot","plugin_tags-chat-widget","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-live-chat","plugin_category-education-and-support","plugin_contributors-customereagle","plugin_committers-customereagle"],"banners":{"banner":"https:\/\/ps.w.org\/customereagle-chat-widget\/assets\/banner-772x250.png?rev=3616458","banner_2x":"https:\/\/ps.w.org\/customereagle-chat-widget\/assets\/banner-1544x500.png?rev=3616458","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/customereagle-chat-widget\/assets\/icon-128x128.png?rev=3616458","icon_2x":"https:\/\/ps.w.org\/customereagle-chat-widget\/assets\/icon-256x256.png?rev=3616458","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/customereagle-chat-widget\/assets\/screenshot-1.png?rev=3616458","caption":"The settings page \u2014 paste your Workspace ID and choose where the widget appears."}],"raw_content":"<!--section=description-->\n<p><strong>CustomerEagle<\/strong> is an AI-powered customer support platform: a chat widget for your visitors, a unified agent inbox, an AI assistant trained on your own knowledge base, and a help center \u2014 all in one place.<\/p>\n\n<p>This plugin adds the CustomerEagle chat widget to your WordPress site without touching your theme:<\/p>\n\n<ul>\n<li><strong>One-minute setup<\/strong> \u2014 paste your Workspace ID and you're live.<\/li>\n<li><strong>AI answers, human handoff<\/strong> \u2014 the widget answers from your knowledge base and hands off to your team when needed.<\/li>\n<li><strong>Help-center search built in<\/strong> \u2014 visitors find articles without leaving the page.<\/li>\n<li><strong>Page rules<\/strong> \u2014 hide the widget on specific paths (checkout, account pages, \u2026).<\/li>\n<li><strong>No performance tax<\/strong> \u2014 one deferred script tag, loaded only on pages where the widget should appear. Nothing loads in your admin area.<\/li>\n<\/ul>\n\n<p>You need a CustomerEagle account to use this plugin \u2014 plans (including a free plan) are available at <a href=\"https:\/\/customereagle.com\">customereagle.com<\/a>.<\/p>\n\n<h4>Developer filters<\/h4>\n\n<ul>\n<li><code>custeagle_should_display<\/code> \u2014 final say over whether the widget loads on a request.<\/li>\n<li><code>custeagle_api_base<\/code> \u2014 override the widget endpoint (https only; for staging setups).<\/li>\n<\/ul>\n\n<h3>External services<\/h3>\n\n<p>This plugin embeds the CustomerEagle chat widget, a third-party service operated by CustomerEagle. When the widget is enabled, every visitor's browser loads the widget script from <code>api.customereagle.com<\/code> and connects to the same domain for chat.<\/p>\n\n<ul>\n<li><strong>What is sent:<\/strong> the Workspace ID configured in the plugin, the visiting page's domain (used to verify the widget is allowed to run there), and \u2014 only when a visitor uses the chat \u2014 the messages and any contact details they choose to type. The plugin itself sends no data server-side and stores nothing about your visitors in WordPress.<\/li>\n<li><strong>When:<\/strong> on every public page view where the widget is enabled (script load), and during chat use.<\/li>\n<li><strong>Service:<\/strong> <a href=\"https:\/\/customereagle.com\">CustomerEagle<\/a> \u2014 <a href=\"https:\/\/customereagle.com\/privacy\">Privacy Policy<\/a> \u00b7 <a href=\"https:\/\/customereagle.com\/terms\">Terms of Service<\/a><\/li>\n<\/ul>\n\n<p>If you are subject to GDPR or similar regulations, mention CustomerEagle in your site's privacy policy.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Install and activate the plugin (Plugins \u2192 Add New \u2192 search \"CustomerEagle\").<\/li>\n<li>Go to <strong>Settings \u2192 CustomerEagle<\/strong>.<\/li>\n<li>Paste your <strong>Workspace ID<\/strong> \u2014 you'll find it in your CustomerEagle dashboard under <strong>Widget Setup \u2192 Install<\/strong>.<\/li>\n<li>In the CustomerEagle dashboard, add your site's domain under <strong>Widget Setup \u2192 Allowed domains<\/strong> (the widget only runs on domains you approve).<\/li>\n<li>Visit your site \u2014 the launcher appears in the bottom-right corner.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"where%20do%20i%20find%20my%20workspace%20id%3F\"><h3>Where do I find my Workspace ID?<\/h3><\/dt>\n<dd><p>Log in at customereagle.com, open <strong>Widget Setup \u2192 Install<\/strong>. The Workspace ID is shown in the install snippet. It identifies your workspace and is not a secret.<\/p><\/dd>\n<dt id=\"the%20widget%20doesn%27t%20appear%20%E2%80%94%20why%3F\"><h3>The widget doesn't appear \u2014 why?<\/h3><\/dt>\n<dd><p>The three usual causes, in order: the Workspace ID is missing or mistyped; your site's domain isn't on the widget's <strong>Allowed domains<\/strong> list in the CustomerEagle dashboard; or a caching plugin is serving an old copy of the page \u2014 clear your site cache after saving settings.<\/p><\/dd>\n<dt id=\"can%20i%20hide%20the%20widget%20on%20some%20pages%3F\"><h3>Can I hide the widget on some pages?<\/h3><\/dt>\n<dd><p>Yes \u2014 Settings \u2192 CustomerEagle \u2192 \"Hide on these paths\". One path per line, e.g. <code>\/checkout<\/code>, or <code>\/account\/*<\/code> to match everything under <code>\/account\/<\/code>.<\/p><\/dd>\n<dt id=\"does%20this%20plugin%20slow%20my%20site%20down%3F\"><h3>Does this plugin slow my site down?<\/h3><\/dt>\n<dd><p>No. It adds a single deferred script tag on eligible pages; the widget loads after your content and only where you enabled it.<\/p><\/dd>\n<dt id=\"does%20the%20plugin%20work%20without%20a%20customereagle%20account%3F\"><h3>Does the plugin work without a CustomerEagle account?<\/h3><\/dt>\n<dd><p>No \u2014 the widget is part of the CustomerEagle service. You can start on the free plan at customereagle.com.<\/p><\/dd>\n<dt id=\"is%20it%20multisite%20compatible%3F\"><h3>Is it multisite compatible?<\/h3><\/dt>\n<dd><p>Yes. Each site configures its own Workspace ID under its own Settings \u2192 CustomerEagle.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release: widget embed, enable toggle, per-path exclusions, multisite-aware uninstall cleanup.<\/li>\n<\/ul>","raw_excerpt":"Add the CustomerEagle support chat widget to your site \u2014 live chat, AI answers, and help-center search in one launcher.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/341740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=341740"}],"author":[{"embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/customereagle"}],"wp:attachment":[{"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=341740"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=341740"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=341740"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=341740"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=341740"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/cn.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=341740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}