Title: Customer Support Ticket System & Helpdesk Plugin for WordPress Author: emarket-design Published: 2014 年 12 月 3 日 Last modified: 2025 年 9 月 4 日 --- 搜索插件 ![](https://ps.w.org/wp-ticket/assets/banner-772x250.jpg?rev=1418319) ![](https://ps.w.org/wp-ticket/assets/icon-128x128.png?rev=1418319) # Customer Support Ticket System & Helpdesk Plugin for WordPress 作者：[emarket-design](https://profiles.wordpress.org/emarket-design/) [下载](https://downloads.wordpress.org/plugin/wp-ticket.6.0.4.zip) * [详情](https://cn.wordpress.org/plugins/wp-ticket/#description) * [评价](https://cn.wordpress.org/plugins/wp-ticket/#reviews) * [安装](https://cn.wordpress.org/plugins/wp-ticket/#installation) * [开发进展](https://cn.wordpress.org/plugins/wp-ticket/#developers) [支持](https://wordpress.org/support/plugin/wp-ticket/) ## 描述 > **LIVE DEMO SITE** > [WP Ticket Starter Demo Site](https://wpticketcom.emdplugins.com/?pk_campaign=wp-ticket-com&pk_kwd=readme) > Powerful | Easy to use | Beautiful Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you’re a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third- party systems required. Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times. **Introduction Video to get you started** **RELATED PLUGINS YOU MAY LIKE** * [Knowledge Center Starter](https://kcentercom.emdplugins.com/) Great knowledge base software for helping your customers and employees to find answers faster. * [Software Issue Manager Starter](https://simcom.emdplugins.com/) The best in class issue and project management solution for successful projects. * [Software Issue Manager Professional](https://simpro.emdplugins.com/) Unleash Powerful Issue Management: Software Issue Manager Professional * [Software Issue Manager Enterprise](https://siment.emdplugins.com/) Achieve Development Zen: Software Issue Manager Enterprise * [Employee Spotlight Starter](https://espotlight-com.emdplugins.com) Everything you need to display and manage staff profiles. * [WP Easy Contact Starter](https://wpeasycontactcom.emdplugins.com) Complete contact management solution to start, develop and grow your customer relationships. * [Request a quote Starter](https://requestaquote.emdplugins.com/) The Best Sales Quoting software for WordPress. * [WP Ticket Professional](https://wpticketpro.emdplugins.com) Streamline Support Requests with WP Ticket Professional WordPress Plugin * [WP Ticket Enterprise](https://wpticketent.emdplugins.com/) Enhance Service Excellence with WP Ticket Enterprise **Enterprise grade Customer Service Software & Support Ticket System Features** * [Monetize Support with Support Plans](https://emdplugins.com/wp-ticket-unleashes-revenue-generation-with-customer-support-plans/?pk_campaign=wp-ticket-com&pk_kwd=readme) * [Empower Your Support Team](https://emdplugins.com/wp-ticket-unveils-individual-dashboards-for-superior-support/?pk_campaign=wp-ticket-com&pk_kwd=readme) * [Combat Spam Effectively](https://emdplugins.com/wp-ticket-safeguards-your-support-ticket-form-with-honeypot-and-re-captcha/?pk_campaign=wp-ticket-com&pk_kwd=readme) * [Enhanced Communication](https://emdplugins.com/wp-ticket-facilitates-seamless-attachment-sharing-for-support-tickets/?pk_campaign=wp-ticket-com&pk_kwd=readme) * [Seamless Support Anywhere, Anytime](https://emdplugins.com/wp-ticket-consistent-interface-across-all-devices/?pk_campaign=wp-ticket-com&pk_kwd=readme) * [Create a seamless support experience that enhances customer satisfaction](https://emdplugins.com/wp-ticket-customize-your-ticket-forms/?pk_campaign=wp-ticket-com&pk_kwd=readme) * [Empower Users: Elevate User Engagement with WP Ticket](https://emdplugins.com/wp-ticket-customer-support-client-area/?pk_campaign=wp-ticket-com&pk_kwd=readme) * [Role Based Helpdesk Access Control](https://emdplugins.com/wp-ticket-role-based-helpdesk-access-control/?pk_campaign=wp-ticket-com&pk_kwd=readme) * [WP Ticket’s Shared Team Inbox Empowers Helpdesk Agents](https://emdplugins.com/wp-ticket-shared-helpdesk-ticket-inbox/?pk_campaign=wp-ticket-com&pk_kwd=readme) * [Enhance overall system adoption and productivity.](https://emdplugins.com/wp-ticket-frontend-support-ticket-and-agent-profile-editing/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (Included in Ent only) * [Secure helpdesk system by allowing you to control access rights](https://emdplugins.com/wp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (Included in Ent only) * [Promote collaboration among staff](https://emdplugins.com/wp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Streamline support processes and reduce manual intervention](https://emdplugins.com/wp-ticket-time-based-customer-support-automation/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (Included in Ent only) * [Free up time for higher-priority tasks](https://emdplugins.com/wp-ticket-event-based-workflows-automate-customer-support-tasks/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (Included in Ent only) * [Effective organization of support staff into distinct departments.](https://emdplugins.com/wp-ticket-flexible-organization-of-support-staff-across-multiple-departments/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Enhance Support Agent Capabilities with Easy Customization](https://emdplugins.com/wp-ticket-get-more-work-out-of-your-agents/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Leverage the power of out-of-the-box customizations](https://emdplugins.com/wp-ticket-leverage-the-power-of-out-of-the-box-customizations/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Showcase Latest Support Requests](https://emdplugins.com/wp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Enhance Support Efficiency](https://emdplugins.com/wp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (Included in Ent only) * [Effortless Ticket Organization](https://emdplugins.com/wp-ticket-flexible-categorization-for-enhanced-management/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Integrate custom fields within WP Ticket](https://emdplugins.com/wp-ticket-enhance-customer-insights-with-custom-fields/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Create Custom Helpdesk Reports with WP Ticket WordPress Plugin](https://emdplugins.com/wp-ticket-unleash-the-potential-of-custom-helpdesk-reports/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature * [Arrange actions based on urgency and importance](https://emdplugins.com/wp-ticket-arrange-actions-based-on-urgency-and-importance/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (Included in Ent only) * [Streamlined HelpDesk Support Operations](https://emdplugins.com/wp-ticket-efficient-consistent-helpdesk-conversations/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Stay Informed: Real-Time Notifications for Customers and Agents](https://emdplugins.com/wp-ticket-stay-updated-instant-notifications-for-customers-and-agents/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Expedite customer support with quick searches](https://emdplugins.com/expedite-customer-support-with-quick-searches/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Get a quick, real-time summary of the most important helpdesk metrics ](https://emdplugins.com/effortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature * [Powerful helpdesk search forms](https://emdplugins.com/wp-ticket-powerful-helpdesk-search-forms/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (included both Pro and Ent) * [Monitor Agent Performance via Integrated Dashboard in WP Ticket](https://emdplugins.com/track-agent-performance-through-integrated-dashboard-in-wp-ticket/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Premium feature (Included in Ent only) * [Save time and resources by eliminating manual data entry and updates](https://emdplugins.com/wp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Add-on * [Seamlessly integrate support processes with their email marketing strategy](https://emdplugins.com/wp-ticket-mailchimp-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Add-on * [Automate updates and ensure consistent team data](https://emdplugins.com/wp-ticket-microsoft-active-directory-ldap-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Add-on * [Combine multiple criteria for targeted information retrieval](https://emdplugins.com/wp-ticket-smart-search-and-columns-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Add-on (included both Pro and Ent) * [Simplify migration from other customer support systems](https://emdplugins.com/wp-ticket-import-export-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Add-on (included both Pro and Ent) * [Connect customer orders and products with support tickets](https://emdplugins.com/wp-ticket-easy-digital-downloads-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Add-on * [Wp Ticket Woocommerce Addon](https://emdplugins.com/wp-ticket-woocommerce-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Add-on * [ Elevate overall efficiency with WP Ticket’s Canned Responses Addon](https://emdplugins.com/wp-ticket-canned-responses-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Add-on (Included in Ent only) * [Clutter-free and streamlined customer support experience](https://emdplugins.com/wp-ticket-incoming-email-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme)– Add-on (Included in Ent only) **PLUGIN LINKS** * [WP Ticket Starter Demo Site](https://wpticketcom.emdplugins.com/?pk_campaign=wp-ticket-com&pk_kwd=readme)* [WP Ticket Starter Documentation](https://docs.emdplugins.com/wp-ticket-community/?pk_campaign=wp-ticket-com&pk_kwd=readme) > This plugin’s code was generated by [WP App Studio](https://wpappstudio.com) Professional > WordPress Design and Development Platform based on the plugin’s design. You can > develop a plugin like WP Ticket using [WP App Studio](https://wpappstudio.com/quick-start/) > plugin and sell its designs by [becoming a SellDev author](https://wpappstudio.com/become-a-selldev-author/) ## 屏幕截图 * [[ * Responsive Ticket Entry form; easily created using setup assistant during plugin activation * [[ * Responsive Ticket Search for all users; easily created using setup assistant during plugin activation * [[ * Responsive ticket pages and Recent Tickets sidebar widget on the frontend. Ticket archives are disabled for privacy. * [[ * Ticket Edit screen in admin area * [[ * Ticket List in admin area with contextual coloring for taxonomies to easily locate tickets * [[ * WP Ticket Pro dashboard with statistics and charts in admin area; Advanced filtering, responsive frontend/backend and more * [[ * Admin Settings page for WP Ticket Form customization. * [[ * Fully customizable optional email notification screen for customers and admin users * [[ * WP Ticket Enterprise Edition is the most advanced and fully featured plugin ever built for WordPress – for enterprise level support * [[ * Administrative tools in the plugin settings are available * [[ * [Knowledge Center Enterprise Edition](https://emdplugins.com/plugins/knowledge-center-wordpress-plugin) offers the most advanced and complete knowledgebase plugin * [[ * Displays a ticket list in table format in the frontend * [[ * Most comprehensive [WooCommerce Integration](https://emdplugins.com/plugin-features/wp-ticket-woocommerce-addon) to this date * [[ * Custom fields support * [[ * Most comprehensive [Easy Digital Downloads Integration](https://emdplugins.com/plugin-features/wp-ticket-easy-digital-downloads-addon) to this date * [[ * Agents have their own page, can see their own tickets when logged in, get notified when a ticket is assigned to them * [[ * Customization directly from plugin settings without modifying theme template files. Require login/registration to access search and submit forms * [[ * [eMD CSV Import Export Extension](https://emdplugins.com/plugin-features/wp-ticket-importexport-addon) for bulk import/export from/to CSV files ## 安装 The simplest way to install is to click on ‘Plugins’ then ‘Add’ and type ‘WP Ticket’ in the search field. #### Manual Installation Type 1 * Login to your website and go to the Plugins section of your admin panel. * Click the Add New button. * Under Install Plugins, click the Upload link. * Select the plugin zip file from your computer then click the Install Now button. * You should see a message stating that the plugin was installed successfully. * Click the Activate Plugin link. #### Manual Installation Type 2 * You should have access to the server where WordPress is installed. If you don’t, see your system administrator. * Copy the plugin zip file up to your server and unzip it somewhere on the file system. * Copy the “wp-ticket-com” folder into the /wp-content/plugins directory of your WordPress installation. * Login to your website and go to the Plugins section of your admin panel. * Look for “WP Ticket” and click Activate. ## 常见问题 ### How do users submit a support ticket? Users can fill out a frontend form on your website to create a ticket. The form is added via shortcode or block. ### Can I assign tickets to different agents? Yes. You can create support agents and assign tickets manually or automatically by department or category. ### Are there email notifications? Yes. Both users and support agents receive customizable email notifications for new tickets, replies, and status changes. ### Can I use this for internal helpdesk support? Absolutely. Many users use this plugin as an internal ticket system for staff or IT departments. ### Is there a premium version available? Yes. The pro version adds advanced features like file attachments, canned replies, SLA tracking, automation rules, and more. ## 评价 ![](https://secure.gravatar.com/avatar/27a66408726b35fc2ba79be8df846c53ddd414de58495d25c7d0725c1566ec7e? s=60&d=retro&r=g) ### 󠀁[Great plugin professional and well presented!](https://wordpress.org/support/topic/great-plugin-professional-and-well-presented/)󠁿 [Thomas Barth o-marketing.ch](https://profiles.wordpress.org/omarket/) 2023 年 1 月 19 日 Great plugin professional and well presented! ![](https://secure.gravatar.com/avatar/ef34da8d193a7672d54cb69b1f2a7a903db56a76096e6b2deee68b5bffec7e04? s=60&d=retro&r=g) ### 󠀁[this plugin crashed my website](https://wordpress.org/support/topic/this-plugin-crashed-my-website-3/)󠁿 [User90812849801925124](https://profiles.wordpress.org/yanchile/) 2022 年 5 月 10 日 Horrible plugin. Immediately after activation totally broke the website generating 404 errors all over the place. ![](https://secure.gravatar.com/avatar/ca82438a8b8a08b352ff55b033024e33016289ae24333bfb5626d434efdbffff? s=60&d=retro&r=g) ### 󠀁[Excelente programa](https://wordpress.org/support/topic/excelente-programa-6/)󠁿 [spytek](https://profiles.wordpress.org/spytek/) 2021 年 8 月 15 日 Hasta ahorita todo ca muy bien. ![](https://secure.gravatar.com/avatar/759c027b8a04843007471f37c1853e900ef5713e4de123332edddf0e78e11ddc? s=60&d=retro&r=g) ### 󠀁[عالی](https://wordpress.org/support/topic/%d8%b9%d8%a7%d9%84%db%8c-84/)󠁿 [messagepanel](https://profiles.wordpress.org/messagepanel/) 2020 年 9 月 9 日 عالیه ![](https://secure.gravatar.com/avatar/f2388c068f0283ce73ccc2f688bdd1d68cdd64b2ae64e87af8a343f91112c14e? s=60&d=retro&r=g) ### 󠀁[Ever so simple and user friendly](https://wordpress.org/support/topic/ever-so-simple-and-user-friendly/)󠁿 [logicfish](https://profiles.wordpress.org/logicfish/) 2020 年 8 月 2 日 No extraneous features, just a plain and simple plugin. ![](https://secure.gravatar.com/avatar/feeba6a11ec2c55ac5cd93bf90869fc6671015079c93faef0855a21c94acd4c3? s=60&d=retro&r=g) ### 󠀁[This plugin crashed my site](https://wordpress.org/support/topic/this-plugin-crashed-my-site-2/)󠁿 [pauljoshuas](https://profiles.wordpress.org/pauljoshuas/) 2020 年 5 月 6 日 I was about to handover the site to the client, when i just installed this plugin. The woocommerce search misbehaved and just wouldn’t search right.The first thing to troubleshoot would be to uninstall the last plugin installed , that’s what i did .I uninstalled this plugin and the site came back….Not recommended till they fix this bug. Plugin conflict was causing the issue with the woocommerce Search not working.NOT RECOMMENDED! [ 阅读所有26条评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/) ## 贡献者及开发者 「Customer Support Ticket System & Helpdesk Plugin for WordPress」是开源软件。 以下 人员对此插件做出了贡献。 贡献者 * [ emarket-design ](https://profiles.wordpress.org/emarket-design/) * [ Safiye Duman ](https://profiles.wordpress.org/safiye/) [帮助将「Customer Support Ticket System & Helpdesk Plugin for WordPress」翻译成简体中文。](https://translate.wordpress.org/projects/wp-plugins/wp-ticket) ### 对开发感兴趣吗? 您可以[浏览代码](https://plugins.trac.wordpress.org/browser/wp-ticket/)，查看[SVN仓库](https://plugins.svn.wordpress.org/wp-ticket/)， 或通过[RSS](https://plugins.trac.wordpress.org/log/wp-ticket/?limit=100&mode=stop_on_copy&format=rss) 订阅[开发日志](https://plugins.trac.wordpress.org/log/wp-ticket/)。 ## 更新日志 #### 6.0.4 * FIXED Resolved an issue while saving form settings #### 6.0.3 * FIXED XSS vulnerability for noaccess_msg * FIXED Validate input for emd_form_builder_lite_pagenum function * FIXED Vulnerability related to emd_get_widg_pagenum #### 6.0.2 * FIXED Resolved an issue where deleted taxonomy terms were being unintentionally recreated. * FIXED Removed repeated initialization of default taxonomy terms. #### 6.0.1 * TWEAK tested with WP 6.8 * FIXED XSS vulnerability when using custom fields #### 6.0.0 * FIXED WordPress dashboard accordions issue on setting and glossary pages due to changes in core code on WP 6.7.1 #### 5.15.0 * FIXED email sent when an agent is assigned to a ticket #### 5.14.0 * TWEAK tested with WP 6.5 * FIXED Translation to one textdomain #### 5.13 * TWEAK tested with WP 6.2 * FIXED XSS issues in the WordPress admin area #### 5.12.0 * TWEAK tested with WP 6.0 #### 5.11.0 * TWEAK tested with WP 5.9.3 and PHP 8 #### 5.10.9 * FIXED html escaping on notices #### 5.10.8 * FIXED escaping #### 5.10.4 * FIXED escaping #### 5.10.3 * TWEAK update libraries * FIXED sanitization and escaping #### 5.10.0 * TWEAK tested with WP 5.8 * FIXED sanitization in form layouts #### 5.9.8 * TWEAK tested with WP 5.6 * FIXED sanitization #### 5.9.3 * FIXED Required field validation is not working. #### 5.9.2 * FIXED multi-select form component missing scroll bars when the content overflows its fixed height. #### 5.9.1 * NEW Added version numbers to js and css files for caching purposes * TWEAK updates to translation strings and libraries * TWEAK tested with WP 5.5.1 #### 5.9.0 * TWEAK Emd Form Builder support for WordPress stock themes * FIXED Emd Form Builder support for WP Ticket WooCommerce Extension #### 5.8.0 * NEW Added previous and next buttons for the edit screens of tickets and agents * TWEAK updates and improvements to libraries #### 5.7.0 * NEW Added support for Emd Custom Field Builder when upgraded to premium editions * TWEAK updates and improvements to form library * TWEAK Emd templates #### 5.6.0 * TWEAK Cleaned up unnecessary code and optimized the library file content. * FIXED XSS related issues. * NEW Added Emd form builder support. * FIXED Session cleanup workflow by creating a custom table to process records. #### 5.5.1 * TWEAK Misc updates for better compatibility and stability #### 5.5.0 * NEW Created a new shortcode page which displays all available shortcodes. You can access this page under the plugin settings. * TWEAK Emd templating system to match modern web standards #### 5.4.4 * TWEAK Misc updates for better compatibility and stability #### 5.4.3 * TWEAK library updates for better stability and compatibility #### 5.4.2 * NEW Added autofilled first name, last name and email fields for logged in user\’ s ticket submit form even if these fields are not displayed on the form * TWEAK Moved web fonts to local storage – you can still get them from CDN using your functions.php if you need to. #### 5.4.0 * NEW Ability to limit max size, max number of files and file types of ticket attachments and agent photos * FIXED Search results table when ticket priority is empty * TWEAK library updates #### 5.3.2 * TWEAK Changed WPAS button in pages to VSB for Visual Shortcode Builder * FIXED The audio issue in the introduction video #### 5.3.1 * FIXED Layout of ticket page when priority is not shown. #### 5.3.0 * NEW Getting started section * TWEAK Improved Ticket List and Ticket Results table css * TWEAK Extended the session clean up time to 12 hours #### 5.2.0 * NEW Added custom JavaScript option in plugin settings under Tools tab * NEW Added container type field in the plugin settings * FIXED PHP 7 compatibility * TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page #### 5.1.0 * FIXED WP Sessions security vulnerability * NEW Added support for EMD MailChimp extension * NEW Added support for EMD Active Directory/LDAP Extension #### 5.0.1 * FIXED Single taxonomies not getting displayed properly #### 5.0.0 * NEW Added ability to set page templates for all plugin\’s ticket, taxonomy and archive pages. * NEW EMD Widget area to include sidebar widgets in plugin pages * NEW Ability enable/disable any field, taxonomy or ticket-assigned relationship from backend and/or frontend * NEW Ability to set page templates all plugin\’s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width * NEW Ability to add custom CSS in plugin\’s ticket, taxonomy and archive pages ONLY. * NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings. * NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in. * NEW Added ability to permanently delete plugin related data from plugin settings * NEW Added ability to recreate installation pages from plugin settings * Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login/register forms #### 4.8.0 * NEW Added Agent and Manager user roles * NEW Added Ticket Assigned (Agents) and User fully customizable email notifications * NEW Added Agent single views with ticket assigned displayed * NEW Added ability to change taxonomy, ticket, agent slugs for better customization * NEW Added ability to enable/disable CSRF support for forms * NEW Added ability to display “selected” custom fields on the frontend only * FIX Form settings issue that some fields are not getting displayed * TWEAK optimized code for better performance in shared hosting #### 4.2.0 * Fixed WooCommerce product archives not getting displayed to visitors issue #### 4.1.0 * NEW Added configuration for Easy Digital Downloads WP Ticket extension * Fixed widgets to show unordered lists of tickets * Changed single tickets grid to better support small devices * Made search results table responsive * Fixed misc minor issues #### 4.0.0 * NEW Added Ticket List in table format supporting page navigation * NEW Added configuration for WooCommerce WP Ticket extension * NEW Added ability to add custom fields for tickets * Misc. bug fixes #### 3.2.3 * Compatibility with WordPress 4.5 and misc. bug fixes * Fixed posts not getting displayed when the plugin is activated #### 3.2.2 * Added resetting of form fields after submit #### 3.2.1 * Added ability to create new public tickets or convert private tickets to public #### 3.2.0 * NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users * NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets * Fixed minor bugs and upgraded the libraries #### 3.1.0 * NEW Added Submit Ticket page for registered WordPress users – all built-in WordPress user roles are supported * NEW Added Search Ticket page for registered WordPress users – all built-in WordPress user roles are supported #### 3.0.1 * Fix minor issues related to updating from previous version #### 3.0.0 * NEW Customizable Email notification to admin users for new tickets, * Added required field to settings page for form customization * Fixed admin settings page translation issue in which translated strings were messing up the screen structure * NEW Ticket page with responsive layout and all links are turned off for privacy * NEW Disabled ticket archives so that users can not see all tickets * NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend #### 2.0.1 * Fixed the issue related to some taxonomies not displaying in the admin backend #### 2.0.0 * Added settings page for form customization such enable/disable fields, captcha and change field sizes * Removed unnecessary fields from the ticket list page * Made some fields optional so that they can be disabled * Fixed some minor bugs to improve stability #### 1.4.0 * Fixed unique check for tickets * Moved all js and css from cdn to local * Visitor ticket submit status changed to published * Fixed misc bugs #### 1.3.0 * Fixed untranslatable search form results view header columns * Fixed file uploads issue with file names including spaces * Fixed various compatibility issues related to other plugins #### 1.2.0 * Added the required configuration for WPAS canned responses extension * Fixed Misc bugs. * TinyMCE visual editor fix for p tags #### 1.1.0 * Added ability to use WPAS Incoming Email extension to create tickets through user emails * Fixed Misc. bugs #### 1.0.0 * Initial release ## 额外信息 * 版本 **6.0.4** * 最后更新：**8 月前** * 活跃安装数量 **400+** * WordPress 版本 ** 4.5 或更高版本 ** * 已测试的最高版本为 **6.8.5** * 语言 * [English (US)](https://wordpress.org/plugins/wp-ticket/) * 标签 * [customer support](https://cn.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://cn.wordpress.org/plugins/tags/helpdesk/) [support system](https://cn.wordpress.org/plugins/tags/support-system/)[Support Ticket](https://cn.wordpress.org/plugins/tags/support-ticket/) [ticket system](https://cn.wordpress.org/plugins/tags/ticket-system/) * [高级视图](https://cn.wordpress.org/plugins/wp-ticket/advanced/) ## 评级 4.3 星（最高 5 星）。 * [ 20 条 5 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=5) * [ 2 条 4 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=4) * [ 1 条 3 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=3) * [ 1 条 2 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=2) * [ 3 条 1 星评价 ](https://wordpress.org/support/plugin/wp-ticket/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/wp-ticket/reviews/#new-post) [查看全部评论](https://wordpress.org/support/plugin/wp-ticket/reviews/) ## 贡献者 * [ emarket-design ](https://profiles.wordpress.org/emarket-design/) * [ Safiye Duman ](https://profiles.wordpress.org/safiye/) ## 支持 有话要说吗？是否需要帮助？ [查看支持论坛](https://wordpress.org/support/plugin/wp-ticket/) ## 捐助 您愿意支持这个插件的发展吗? 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